Are all Fauré Le Page products authentic?
Yes, Monards Victoria Pty Ltd is the exclusive authorised retailer of Fauré Le Page products in Australia. Every product purchased through our Melbourne boutique or the Monards online store is genuine and sourced directly from Fauré Le Page’s official distribution network.
Do you ship throughout Australia?
Yes, we offer complimentary Express Delivery Australia-wide on all Fauré Le Page online orders.
How long will it take for my order to arrive?
Most orders are delivered within 2 – 4 business days, from date of dispatch. Delivery times may vary depending on your location. If additional lead time is required, we will contact you as soon as possible. Please refer to Fauré Le Page Melbourne Boutique Shipping Policies for full details.
Do I need to sign for my delivery?
Yes, for security purposes, all deliveries require a signature upon receipt.
Can I return my online order?
Yes, eligible online purchases may be retuned for an exchange or refund within seven (7) days of delivery, provided the item is returned in new, unused condition with all original packaging, accessories and documentation intact. Please refer to Fauré Le Page Melbourne Boutique Return Policies for full details.
Can I return an item purchased in the Melbourne Boutique?
Our online returns policy applies only to purchases made through the Monards website. Purchases made in-store are subject to Fauré Le Page Australia Boutique Terms and Conditions. (hyperlink)
Who pays for return shipping?
Customers are responsible for return shipping costs and should use a tracked and appropriately insured shipping service. Returned items remain the customer’s responsibility until they have been received by our Boutique.
What payment methods do you accept?
We accept the payment methods displayed at checkout. All transactions are securely processed.
Do you ship internationally?
No, Fauré Le Page products are available for delivery within Australia only.
How do I look after my item?
You may explore our detailed care instructions here.
What if my product develops a fault?
If you believe your product has developed a manufacturing defect, please contact our boutique as soon as possible After-sales requests may be referred to Fauré Le Page Paris for technical assessment where appropriate. Your rights under Australian Consumer Law are not affected.
Can I order a product that is not currently available online?
If you are looking for a particular colour, size or style that is not currently available or on the website, please contact our Melbourne boutique. We will be pleased to advise whether the item can be sourced or ordered for you.
How can I contact the Fauré Le Page Melbourne Boutique?
Fauré Le Page Melbourne
Shop K0.04, Ground Floor
80 Collins Street
Melbourne VIC 3000
Phone: +61 423 618 798